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Frequently Asked Questions

About Pourmore

Pourmore helps you discover amazing spirits and learn about the drinks you love. Our goal is to teach you about the ins and outs of Scotch, Whiskey, and Bourbon. In addition to the classics, we find craft spirits that aren’t available at your local liquor store.

Pourmore was founded in 2016 by a group of whiskey-loving friends who wanted to share their love and knowledge of fine liquors with others. We hope to grow the business to provide rare and personalized drink selections with expert knowledge and education at a reasonable cost. Think of your best liquor buying experience with a knowledgeable bartender/salesperson but better - online, at lower costs, and with consistently excellent service, and delivered to your door.

We take lot of pride in our work. Reach out to us at [email protected] with questions or if there are any issues – we want to know about them so that your experience with us is excellent! We can also be reached by phone at +1 646-396-5229.

Over the next few quarters we are going to be launching individual bottle sales, building out Pourmore University, and increasing our reviews (looking at you happy customer!). On the business side, we were acquired in Q4 2017 by a team excited to take Pour More to the next level and to more people across the country.


Monthly club

We currently offer a Scotch, Whiskey, and Bourbon of the month clubs at different price points. Each month a full 750ml specially selected bottle arrives at your door with accompanying information. With each curated package we aim to introduce you to new spirits and show off the occasional old classics. Our goal is to help you learn about the drinks you love while building awesome collection of bottles and knowledge.


The Whiskey club delivers a wide range of Irish, American, Canadian, Japanese, and other international whiskeys as well as Scotches and Bourbons. Whereas the Scotch/Bourbon clubs solely focuses on either Scotch or Bourbon which are sub-types of Whiskey.

We have three pricing tiers in our clubs – Explorer (lowest), Enthusiast, and Connoisseur (highest). Explorer is a great tier for the budget conscious and offers our best value. The Enthusiast has a really broad range of bottles available at that price point and is the perfect mix of rare, quality bottles and value. The Enthusiast tier is our most popular. The Connoisseur tier has some really amazing and special bottles available.

Each box has a fantastic specially selected 750ml (or larger) bottle, our review and description and links to tailored online educational material.

Our experienced team tirelessly tests (yes – it’s an awesome job) new spirits and works with our retail partners to build a curated tasting experience awesome prices

Our tasters review bottles in conjunction with our retailer relationships to identify bottles to share with our members.

To maximize the variety of bottles we can send we choose from a wide price band centered on what you are paying. Yes, this means some bottles we send will retail for less than what you are paying but others may be much more expensive. Over a 6-month period we target an average retail price of the bottles about 10% – 15% above the price you are paying. We are able to get such great deals by minimizing our expenses, purchasing in bulk, and knowing our likely purchase needs well in advance. We also take advantage of local wholesale market mispricing’s giving our customers the best deals.

For our club shipments, our cut-off date for a shipment is the 4th of that month. Your package is shipped between the 5th and 10th of each month. A FedEx tracking number is automatically generated and sent to your e-mail. Your box generally arrives before the 15th of each month.  Holiday shipping is a bit different, as we wait to ship a bit later in December to let gift - givers get their orders in.

For example, if I sign up for a club on January 5th I have missed the cut-off date for the January box so my first shipment will be the February box that is sent out starting February 5th.

Renewals are charged on the 15th of every month.

Absolutely! Just mark the gift option during checkout. We will include your gift message in the first shipment. Check out our gift page.

Log into your account on Pourmore.com. You can cancel your subscription membership at any time.

Log into your account on Pourmore.com. You can easily change your payment method, address, subscription and pause/skip any shipments here.

Some of our favorites are Barterhouse Kentucky Bourbon 20yr, Michter's 10yr, Old Rip Van Winkle 10yr, Oprhan Barrell Rhetoric 22yr, Glenfiddich 21 yr, and Aberfeldy 21 yr

Gift Bottles

Each single bottle gift includes a specially selected bottle, your gift card, and educational materials so the recipient can learn about the gift they received!

Absolutely! Check out our gift page

These are our single-bottle gift sets. After selecting the desired type of liquor and pricing tier we find an awesome bottle to fit your specifications. We are able to take advantage of wholesale market mispricing to often get rare and special bottles for well below what you would have paid in retail!


Individual Bottles

We are working to bring you a wide selection of Individual bottles available on demand. More coming soon!


Drinking Accessories

We are working to bring a great selection of drinking accessories and tools. More coming soon!

Reviews

We are updating our individual bottles review process. More coming soon!


Shipping and Returns

We currently ship to the following states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IN, KS, LA, ME, MI, MN, MO, MY, NC, NE, NJ, NM, NV, NY, OH, OK, OR, RI, SC, TN, VA, VT, WA, WI, WY

Local liquor laws prohibit us sending you liquor through the mail (some these laws date back to the days Prohibition. Crazy!!) . Laws may be different for wine or beer depending on the state.  Don't see your state?  Let us know!  We will eventually try to add more states to our platform and hearing from you is great motivation.

Not at this time.

Individual bottles are generally shipped out immediately or within a few days of placing your order.

We charge a flat rate of $9.99, this is actually slightly below our shipping cost but we found users disliked paying more than that for shipping so we pay for the amount not covered by the shipping fee.

Potentially! Log on to your account on Pourmore.com and try to skip the shipment. If you are unable to do so through our software it may be too late. Reach out to us anyways at [email protected]

You can cancel your subscription membership and future shipments at any time through your account page. If a shipment has already been paid for or is pre-paid we cannot gurantee cancellation. Log on to your account on Pourmore.com and try to cancel the shipment. If you are unable to do so through our software it may be too late as your bottle is shipping or you are trying to cancel a pre-paid shipment. Reach out to us anyways at [email protected] and we will try to help.

Please reach out to us at [email protected] all bottles are sent with insurance via FedEx so your shipment is safe!

A FedEx tracking number is automatically sent when your bottle ships. If you did not receive it, please reach out to us at [email protected]

Potentially! If your product was damage during shipment let us know at [email protected] . Otherwise we cannot accept returns. An $80 restocking fee applies for refused deliveries or deliveries that FedEx was unable to deliver. While this cost seems high it reflects our underlying costs.

Pourmore does not sell liquor. Like an Amazon we work with individual licensed vendors who display their products on our online marketplace. We also provide a curation and club service for our vendors. While we strive to have excellent customer service and heavily screen our vendors sometime issues can occur on the Vendor side. If this occurs, please reach out to our customer service team so we can make things perfect.


Payment

We accept Debit, Visa, Discover, AmEx, Diners Club, and MasterCard.

We are working on this!

Not at this time but we are working on this.

Yes! Give us a call at +1 646-396-5229 or reach out to us at [email protected]

We use bank-grade security for our online payments which is well above the industry standard.

The security code is located on the back of your card.

You will be charged for your order with 0-3 days of ordering depending on your credit card company or bank.